Online Banking TERMS OF USE / DISCLOSURE
INTRODUCTION:
This Agreement and Disclosure specifically governs the Travis County Credit
Union Online Banking Service and informs you of your rights and responsibilities
and the terms and conditions associated with the service you have requested.
Please read this Agreement and Disclosure carefully. In this Agreement and Disclosure,
the words "you", "your", and "yours" mean each
and every one who utilizes Travis County Credit Union Online Banking Service.
The words "we", "us", "our", "TCCU"
and "Credit Union" mean Travis County Credit Union. The words
"the Service" refer to the Travis County Credit Union Online Banking
Service. By initiating inquiries and/or fund transfers through the Travis County Credit Union Online Banking Service, or by permitting another to use
the Service on your behalf, you acknowledge receipt of the Agreement and Disclosure
and agree to be bound by all terms and conditions contained herein, and all
applicable terms and conditions in our other agreements with you governing your
checking, savings, and loan accounts accessible in connection with the Service.
You further agree to follow all instructions provided by the Service and reflected
on your computer screen. The terms and conditions of this Agreement and Disclosure
are in addition to the terms and conditions of any and all other deposit account
and credit agreements you have with the Credit Union, including all such disclosures
made pursuant to such agreements. You further agree to abide by any terms or
conditions which may be added because of future enhancements to Travis County
Credit Union Online Banking Service. When you log in to the Travis County
Credit Union Online Banking Service, you are agreeing with the terms and conditions
discussed on this page.
SERVICES:
Using your personal computer ("PC") and your Password, you can access
your TCCU accounts and process transactions 24 hours a day, seven days a week
(as long as the Service is available. See "System Unavailability").
You may use your PC and your password to carry out the following transactions:
Inquire about and download account balance and transaction history on your savings,
checking, share certificates, and loan accounts (with the exception of MasterCard®
accounts); Initiate funds transfers between your savings, checking, and loan
accounts established under the same primary account number. (Transfers cannot
be made to MasterCard® accounts.); and Make withdrawals payable to
you by check to be sent to your current address of record on file with TCCU.
BUSINESS AND PROCESSING DAYS:
Travis County Credit Union Online Banking Service will be available 24 hours a
day, seven days a week, except when down for maintenance or when restricted for period end processing.
LIMITS ON TRANSFERS AND TRANSACTIONS:
With the exception of the specific transactions listed below, there are no limits
on the number or value of transactions you may initiate through the Travis County
Credit Union Online Banking Service, provided collected funds are available
in your account or sufficient credit is available on your line of credit. You
cannot initiate a transfer from Share Certificates or IRA accounts, or any restricted
accounts, such as mortgage holding. Overdraft Protection is NOT automatically
triggered to cover "insufficient funds" transactions. TCCU reserves
the right to limit the frequency and dollar amount of transactions at any time
for security reasons.
FUNDS AVAILABILITY AND ACCRUAL OF DIVIDENDS:
Funds from electronic funds transfer credits/deposits will be available on the
effective date of the transfer, in accordance with our "Funds Availability
Policy". Dividends begin to accrue on the effective date of the transfer.
ISSUANCE AND CONFIDENTIALITY OF YOUR PASSWORD:
You are provided with an initial password for use with the Travis County Credit
Union Online Banking Service and must choose a new Password of your choice within
five logins to the Service. Your password is confidential and should NOT be
disclosed to others or recorded on documents or records located on or around
your PC. You agree not to disclose or otherwise make your password available
to anyone not authorized to sign on your accounts. If you authorize anyone to
use your password, that authority shall continue until you specifically revoke
such authority by changing the password or by notifying TCCU and selecting a
replacement password. You understand that if you reveal your password to anyone,
you have authorized that individual to transfer and withdraw funds from any
of your accounts which can be accessed by the password, regardless of whether
that person is authorized to transfer or withdraw funds from the account(s)
by any means other than by use of the Service. If you fail to maintain security
of your password and TCCU suffers a loss, we reserve the right to terminate Service
to you under this Agreement and Disclosure, as well as to terminate other Credit
Union deposit and loan services. Users of the Service should use such other
password protection precautions as may be appropriate under any particular set
of circumstances to ensure proper security over system access and access to
account and transaction information and funds transfer capabilities. The Service
provides the capability for you to change your password. To help safeguard your
security, you should change your password frequently. Your password for the
Travis County Credit Union Online Banking Service will be the same as your PIN
for our Phone Teller initially. If you forget your password or your system access
is disabled due to the use of an incorrect password, you must contact a TCCU
Representative to have your password reset to your phone teller PIN. We reserve
the right to require written re-application for a new/replacement password.
TCCU's LIABILITY FOR FAILURE TO MAKE TRANSFERS:
If we do not complete a transfer to or from your account on time or in the correct
amount, according to our agreement with you, we may be liable for your losses
and damages. However, it is your responsibility to verify that the transaction
confirmation was received. There are some exceptions. We will NOT be liable
for example, if: (1) Through no fault of ours, you do not have sufficient available
funds in your account to make the transfer; (2) The transfer would exceed any
permitted overdraft line you have with us; (3) Circumstances beyond our control
(such as fire, flood, power failure, computer breakdown, telephone line disruption,
or a natural disaster) prevent or delay the transfer, despite reasonable precautions
taken by us; (4) The funds in your account are subject to legal process, an
uncollected funds hold, or are otherwise not available for withdrawal; (5) The
information supplied by you or a third party is incorrect, incomplete, ambiguous,
or untimely; (6) The system was not working properly and you knew about the
breakdown when you started the transfer; or (7) You are in default on an account
to which you are attempting a transfer. (There may be other exceptions stated
in our agreement with you.) In addition, TCCU will also have no liability whatsoever
for failure to complete a payment or transfer you initiate or attempt to initiate
through the Service under any of the following circumstances: (1) If you did
not properly follow the Service instructions on how to make the transfer; (2)
If you did not give TCCU complete, correct, and current instructions or information;
(3) If your personal computer and/or software malfunctioned for any reason;
(4) If the transfer could not be completed due to system unavailability; or
(5) We blocked the transfer to protect the integrity or security of the system.
MEMBER'S RESPONSIBILITY AND LIABILITY FOR UNAUTHORIZED TRANSFERS:
You are responsible for all transfers you initiate and authorize using the Service.
If you permit other persons to use the Service and your password, you are responsible
for any transactions they authorize from any of your accounts. Notify us IMMEDIATELY
if you believe that your password has been lost or stolen or that someone has
used it or may use it to access your accounts and transfer money without your
permission. Telephoning is the best way of keeping your possible losses down.
Call TCCU at (512) 477-2641 (within continental U.S.) or notify us in writing
at:
Travis County Credit Union
1101 N. IH 35
Austin, TX 78702
You could lose all the money in your account, plus any available credit on
your line(s) of credit, if you fail to notify the credit union of possible unauthorized
use. If you notify us within two (2) business days after learning or suspecting
that your password was lost, stolen, or used by someone without your permission,
you can lose no more than $50.00. If you do NOT notify us within two (2) business
days after you learn of the loss or theft of your password, and we can prove
we could have stopped someone from using your password without your permission
had you told us in time, you could be liable for as much as $500. Also, if your
statement shows transfers that you did not make, tell us AT ONCE. If you do
not tell us within sixty (60) days after the statement was mailed to you, you
may not get back any money that you lost after the sixty (60) days, if we can
prove that we could have prevented someone from taking the money had you told
us in time. (TCCU may, at its discretion, extend this time period based on a
member's inability to meet the 60 day requirement for reasons such as extended
illness or travel.)
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC FUNDS TRANSFERS:
Contact us IMMEDIATELY if you think your statement is wrong (or shows transfers
and transactions that you did not authorize), or if you need more information
about a transfer. You may notify us at (512) 477-2641 (outside the 512 area
code) or write to us at: Travis County Credit Union
1101 N. IH 35
Austin, TX 78702
We must hear from you no later than sixty (60) days after we sent the FIRST
statement on which the problem or error appeared. Tell us your name and account
number, the dollar amount of the suspected error, and the date it occurred.
Describe the error or the transfer you are unsure about, and explain as clearly
as you can, why you believe it is an error or why you need more information.
If you notify us verbally, we may require you to send us your complaint or questions
in writing within ten (10) business days. We will tell you, in writing, the
results of our investigation within ten (10) business days after we hear from
you and will correct any error promptly. If we need more time, however, we may
take up to forty-five (45) calendar days to investigate your complaint or question.
If we need to use the forty-five (45) days to investigate, we will provisionally
credit your account within ten (10) business days for the amount you think is
in error, so that you will have use of the money during the time it takes us
to complete our investigation. If we ask you to put your complaint or request
in writing and we do not receive it within ten (10) business days, the Credit
Union is not required to credit your account. For transactions initiated outside
the United States, the time period stated above increases to ninety (90) calendar
days instead of forty-five (45) calendar days, unless otherwise required by
law, to investigate your complaint or question. If your claim is made within
thirty (30) days of account opening, we will provisionally credit your account
within twenty (20) business days and may take up to ninety (90) calendar days
to conduct our investigation. If we determine there was no error, we will send
you written explanation within three (3) business days after we complete our
investigation. You may ask for copies of the documents that we used in our investigation
and upon which we relied to conclude that the error did not occur. (We will
make these available to you to the extent possible without violating any other
member's right to privacy).
RIGHT TO RECEIVE DOCUMENTATION OF TRANSFERS:
Your completed Service transactions will appear on your periodic account statements.
You will get a monthly account statement of the electronic funds transfer activity
on your accounts, unless there is no activity in a particular month. In any
case, you will get a statement at least quarterly. Be sure to review and verify
all statement information thoroughly. You may also obtain information on transfers
and payments by inquiry of your transactional account history using the Service.
FEES AND CHARGES:
There is currently no fee for the Service. However, TCCU reserves the right to
impose fees or to subsequently change any fee structure, if necessary, without
notice.
WITHDRAWAL (BY CHECK) TRANSACTIONS:
If you perform a "withdrawal" using the Service, you are requesting
a check disbursement of funds. The check will be payable to the primary name
on record for the account from which the funds were withdrawn, and will be mailed
to the address reflected on our account records. Allow at least three (3) business
days from the processing date of the transaction to receive your check in the
mail.
ONLINE MAIL CAPABILITIES AND LIMITATIONS:
The Service does not include secure online mail capabilities. TCCU discourages
the use of Electronic Mail for communicating personal or private information.
DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES:
We will only disclose information to third parties about your account or the
transfers you make: (a) Where it is necessary for completing transfers; or (b)
In order to comply with government agency or court orders; or (c) In order to
verify the existence and condition of your account for a third party, such as
a credit bureau or merchant; or (d) If you give us your written permission.
OTHER LIMITATIONS OF LIABILITY:
You are solely responsible for the selection, installation, maintenance, and
operation of your personal computer and software. TCCU expressly disclaims any
and all liability as relates to the improper use of your personal computer and
the transmission of data. TCCU is not responsible for any errors or failures
due to any malfunction of your personal computer or software, or unsuitability
of your personal computer or software, or any virus, or any problems that may
be associated with the use of any Internet service. TCCU does not claim that
the Service will work with any particular browser or software.
TERMINATION OF AGREEMENT AND SERVICE:
You may cancel this Agreement and terminate your Service with TCCU at any time
by notifying TCCU either orally or in writing and discontinuing use of the service.
The Credit Union may terminate its Service and this Agreement and Disclosure
at any time by giving you advance notification, either orally or in writing.
Whether you or the Credit Union terminates this Agreement and Disclosure, the
termination shall not affect your obligations under this Agreement and Disclosure
for any transfers or payments made prior to termination.
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